– Terms & Conditions –

We pride ourselves on good quality food and take care when producing our products, if you have any issues please contact us to resolve them info@koupes.co.uk or call +4407762176498

Any changes to your order or cancellation must be in writing to info@koupes.co.uk 7 days before delivery or collection was arranged. If a full cancellation is required and is after this time, we only refund 50% of the value of the order. If you cancel 7 days before the event and require a full refund we will only refund direct to your bank account and the fee is £1.50 for refunds.

Our delivery service is local delivery (see terms for areas we cover) £5.00 or UK next day delivery £11.99 once the order has been processed and a signature is required. As we produce our food to order collection or delivery can take 7-14 days for large orders or 5-7 days for small orders.

If you require any allergen advise, please use the link in Order Info Allergen department or contact us for further information.

As we offer buffet catering and most venues will require insurance documents and signed declarations please contact us on info@koupes.co.uk and we will provide all the information required.

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DHL deliveries now closed until further notice, local deliveries in Barnet and Enfield or collection from EN4 only, please allow 7-14 days for orders to be processed.Thanks Maria x
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